Privacy Policy
Last updated: 1 May 2026
1. Who We Are
Cendro Pty Ltd ABN 28 696 766 444 ("Cendro", 'we', 'us', 'our') is a specialist electrical contracting company located at 9 Bradford Street, Alexandria NSW 2015, Australia. We operate the website at cendro.com.au and provide electrical contracting services for data centres and critical infrastructure.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect personal information in the following ways:
- Contact enquiries: When you submit a contact form or email us, we collect your name, email address, phone number, company name, and the content of your message.
- Phone calls: When you call us, we may collect your name and phone number.
- Business dealings: When you engage our services, we may collect additional information required to fulfil contractual obligations, including business ABN, billing details, and site access information.
- Website usage: We may collect non-personally identifiable information about how you use our website, including pages visited and general location data (via analytics tools), to improve our services.
We only collect information that is reasonably necessary for our business functions.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide the services you have requested
- Prepare quotes, proposals, and contracts
- Communicate with you about your project or account
- Comply with our legal and regulatory obligations
- Improve our website and the quality of our services
- Send relevant updates about our services where you have consented to receive them
We will not use your personal information for purposes that are incompatible with those described above without your consent.
4. Disclosure of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Trusted third parties who assist us in operating our website or business (e.g. email hosting, accounting software), subject to appropriate confidentiality obligations.
- Regulatory authorities: Where required by law, court order, or government regulation.
- Professional advisors: Such as lawyers or accountants, where necessary and under confidentiality obligations.
Where we share information with third parties, we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws.
5. Third-Party Services
Our website may use third-party services including:
- Google Analytics: We use Google Analytics to monitor website performance. Any data collected is aggregated and anonymised.
- Form processing services: If you submit a contact form, your submission may be processed by a third-party form service. These services are bound by their own privacy policies.
We are not responsible for the privacy practices of third-party websites linked from our website. We encourage you to review the privacy policy of any third-party site you visit.
6. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure email systems, access controls, and staff training.
Your personal information is stored within Australia. Where we engage overseas service providers (such as cloud-based software), we take reasonable steps to ensure they maintain comparable privacy protections.
While we implement appropriate safeguards, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date personal information
- Request deletion of your personal information, where we are not legally required to retain it
- Withdraw consent to marketing communications at any time
- Complain about a privacy breach to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, please contact us using the details in Section 9 below.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@cendro.com.au
- Phone: 02 9030 5002
- Post: Cendro, 9 Bradford Street, Alexandria NSW 2015
We will respond to all enquiries within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes have been made constitutes your acceptance of the updated policy.